Why Didn't I Say That?!

"In difficult situations, words often fail. Now managers and supervisors can use this unique book as a way to prepare, plan, and even rehearse in advance for sticky situations. It presents actual "scripts" --- sample dialogs tailor-made for specific problems, such as:

disagreeing with the boss
• performance

appraisals
• coaching
• encouraging shy

employees
• dealing with hostile employees
•

taking corrective action
• investigating sexual

harassment charges
• firing
• layoffs

Using the author's targeted advice, the dialogs, and side bars of key words and phrases, readers will be able to:

• say just the right thing at the right time in the right way

• avoid embarrassment and awkwardness

• build good relationships and defuse conflict

• work with difficult, emotional, or even hostile employees

• guide a conversation to a productive outcome for everyone involved"