The Art of Civilized Conversation

October 31, 2005
There is so much information in this manual that the easily intimidated may decide that silence is sometimes better than bearing in mind all the rules of conversation. Shepherd, a calligrapher and writer (The Art of the Handwritten Note
), covers almost every type of social or intimate situation, including how to make introductions, requests, apologies, and a variety of tips for speaking with children, elderly people and in-laws. Shepherd also addresses those difficult moments when we all have trouble knowing what to say: she advocates first checking when a bedridden friend will welcome visitors and allowing a seriously ill person the freedom to express anger at his or her condition. Not all will agree with her argument that it's appropriate to speak in a louder voice to someone whose first language is not English. Some of the author's 10 rules of conversation are obvious, while others seem based on her own likes and dislikes. And some standard rules that she reiterates—such as not speaking about religion or politics—have loosened up a bit in recent years.

Starred review from December 1, 2005
Shepherd ("The Art of the Handwritten Note") now revives the all-but-forgotten art of interpersonal communication. Sure, we might joke about charm and finishing schools, but if you have ever lost control of a business meeting, stood alone in a room full of people, or simply been at a loss for words, this book is for you. There are tips on remembering names, telling jokes, and turning off a -talker, - as well as guidance on the proper way to apologize, introduce people, or recover from a blunder. Shepherd's approach to teaching social skills starts and ends with a respectful interest in other people. Rules of engagement are clearly outlined, as are tips on how to keep the conversation rolling along. Not shallow or pretentious, this book, which would also make a great gift, would be an excellent addition to reference collections. Highly recommended." -Ann Schade, Madison, WI"

Copyright 2005 Library Journal, LLC Used with permission.