Communicate with Confidence: How to Say it Right the First Time and Every Time

Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence!®.

1,254 Tips to improve your communication and interpersonal skills!

You will learn how to:

Establish credibility and show concern
Transition from criticizing to coaching
Listen to negotiate so that everybody feels like a winner
Give clear instructions
Give and receive usable feedback
Ask appropriate questions and answer questions appropriately to gain cooperation
Present ideas persuasively and communicate across gender and cultural lines