Send or Don't Send

Have you sent an email message you regretted? If so, it probably fell into one of the 7 Deadly Sins of Emailing. Learn the art of sending (and not sending) emails, letters, and faxes in only 7 5 minutes of conversation and instruction. These are the subjects covered: 1. 7 Deadly Sins of Email, Letters, and Faxes. 2. Planning the Work and Working the Plan. 3. Process and Purpose. 4. Effective Writing. 5. 7 Rules for Technical Writing. 6. Disputes: Your Position on the Board. 7. Deals Get Deader, Not Better. 8. Agreements and Disputes. 9. Collection Approaches. 10. Contractor Dealings. 11. Employee and Employment Issues. 12. Customer Complaints and Correspondence. 13. Apologies, Condolences, Congratulations, and Thanks. 14. Forms. 15. Announcements. 16. Attachments to Emails. 17. Protected Groups. 18. Requests. 19. Resumes. 20. Sales. 21. Vendors and Suppliers.