The Performance Paradox

This volume, a complement to Jerry Harbour's, The Basics of Performance Measurement, empowers managers to establish protocols that will measure and improve the performance of their employees and ultimately, their businesses. Harbour begins with a conceptual overview of performance as a whole. He then explores practical implications, covering modeling, measuring, and improved performance. Augmented by case studies, this work demonstrates how simple models can be of great benefit. By examining real-world examples of how abstract ideas can be concretely applied, Harbour can help transform any business or organization into a high-performance one where results are obtained, rather than imagined.