The Truth Doesn't Have to Hurt

November 15, 2014

While a criticism sandwich is rarely anyone's idea of a tasty snack, it is often a necessity, especially in the workplace. Like a real meal, disapproval is also more appetizing when well prepared and nicely served. Management consultant Bright has a variety of techniques other than the infamous sandwich to make critiques go down easier and help all parties get more out of the encounter. These include "Criticism Manners," "Creating an Atmosphere of Acceptance," and a particularly useful chapter on "Receiving Criticism." In all of these areas, the author does more than spout the usual management platitudes. She delves into the practicalities and psychology of managing teams and individuals and provides realistic examples of ways to deal with difficult people. Bright also addresses a variety of the types of situations one encounters when either delivering or receiving rejection and the best ways to handle them. VERDICT A useful book for almost anyone, giving helpful insight into ways to deliver (and receive) criticism so that it can do good, not harm. Recommended for all libraries.--Susan Hurst, Miami Univ. Libs., Oxford, OH

Copyright 2014 Library Journal, LLC Used with permission.