Great on the Job

May 15, 2011
This is a primer for junior execs and those just entering or re-entering the workforce and a refresher for career-switchers and people whove encountered barriers on the job. Its about people skills, and its amazing that no ones identified and solved its issues before. Communications consultant Glickman, a former Peace Corps volunteer and Wall Street banker, tells and shows how to manage common workplace situations, from greeting and prioritizing to asking for help and managing a crisis, in easy-to-master ways. Most important is the foundation Glickman suggests, of four emotions that underscore winning communications; namely, generosity, initiative, forward momentum, and transparency. Each chapter tackles a positive or negative event, outlines variations of it, introduces action steps (usually three) for meeting it, and details responses for success. Troubleshooting, discussed in the form of questions and answers, ends each section. A simple, straightforward handbook for saying and doing the right things at work.(Reprinted with permission of Booklist, copyright 2011, American Library Association.)