The Myth of Multitasking

September 15, 2008
The growth of email and text messages, among other innovations, has made time management at work more of a challenge. Keeping up with all of this simultaneous communication can become counterproductive. Business coach Crenshaw (founder, Fresh Juice Strategy) addresses the myths about multitasking and argues that it can in fact cost valuable time to employees. Crenshaw frames his book in the form of a fictional case study: "Phil," a consultant, is about to meet with the manager of retail clothing chain "GreenGarb: Clothes Mother Nature Intended" about improving employees' time management skills. Crenshaw's point is that the notion of multitasking is a false construct that costs both time and money. In fact, employees are "switch tasking" (switching back and forth between two or more tasks). Crenshaw claims that "background tasking" (doing two or more tasks, with only one of them requiring mental effort) could be more efficient and effective. Currently, employees lose time owing to interruptions by coworkers, distractions from new technologies, lack of attention to colleagues when they are speaking, and juggling home and work. The author also provides exercises for employees to measure their efficiency and effective use of time. Bibliographic citations are included, but a glossary would have been helpful. Overall, readable and thought-provoking; recommended for public and academic libraries.Lucy Heckman, St. John's Univ., Jamaica, NY

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