The Little Big Things

With some of the spirit of a sports announcer, business guru Tom Peters (IN SEARCH OF EXCELLENCE) offers these step-by-step guidelines to making life more meaningful both inside and outside the office. At times a little nasally and slightly droning, Peters's narration could use more variety in vocal inflection. Such inflection would emphasize various important points in the text. This atonal effect may be due to his engineering background though the subject matter is much more humanistic than one would expect from someone educated in that discipline. The undifferentiated reading makes it difficult to pay attention over a long period of time despite the interest one may have in the content. M.R. (c) AudioFile 2010, Portland, Maine

February 15, 2010
In his latest book, business guru Peters ("In Search of Excellence") combines observations he has gleaned from his travels, current news items, conversations, and followers of his blog in a compact guide that aims to help readers realize effective projects, customer contentment, employee engagement, and business profitability. No doubt, Peters is on target as he advises readers to appreciate the angry customer, work on their last impressions, make sure that the restroom is clean, and 160 other ways to guarantee success. Each suggestion contains a rationale, example, and method of implementation, all in two pages apiece. VERDICT Those who want to improve their business, whether a boss or an employee, will find great ideas in this compelling and very browsable book.Deborah Bigelow, Leonia P.L., NJ

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