Working Successfully with Screwed-Up People

August 27, 2012
People spend nearly half their waking hours on the job, which means personality clashes and problems with co-workers can quickly become poisonous. Brown describes how individuals affected at work by "screwed-up people" can navigate the "emotional maze" that often accompanies workplace clashes. The author provides tips on how one might remain dispassionate and diplomatic during fraught encounters and how to realize that while tensions with others are inevitable, it's possible to regulate reaction to workplace frustrations. Mimi Black's narration of this audio edition is clear and brimming with good cheer. The narrator's workmanlike reading communicates Brown's points, and Black maintains listener interest throughout. During moments of dialogueâsome of the people interviewed by Brown describe their workplace problemsâBlack does little to create voices for the characters, delivering a restrained performance reminiscent of listening to a talented lecturer. A Revell paperback.