Say the Magic Words

The people we deal with every day--doctors, hotel clerks, waiters, and mechanics--all WANT to be effective and helpful, says the author in this enlightening and smartly read audio lesson. Surveying people in a range of service industries, she got the inside scoop on what people in those professions need for them to want to do the best job possible. The optimistic message is made even more positive and entertaining by Matilda Novak's upbeat reading. It encourages listeners not to be pushy or entitled. Compliments and appreciation will do wonders with most service workers, along with being clear in communicating reasonable preferences. T.W. (c) AudioFile 2005, Portland, Maine