Trust Works!

From careful research, the authors spell out the actual behavior that makes people trust others and group these behaviors into four categories: ability--demonstrated competence, believability--honesty and integrity, connectedness--caring about others, and dependability--doing what you say you're going to do. A delightful parable anchors the material, which includes downloadable self-assessments and some of the clearest and most helpful writing in all of personal development. After two of the authors read introductions, Dan Woren performs the didactic sections and dialogue as if he's been connected to this book all his life. His familiar voice and authentic interpretations create a relaxed ambiance for absorbing the how-to part of the book as well as the inspiring humanity that comes across in everything Ken Blanchard touches. T.W. Winner of AudioFile Earphones Award (c) AudioFile 2013, Portland, Maine