Mastering Civility

October 17, 2016
Porath, a Georgetown University management professor, insightfully explores workplace interactions in this useful, practical guide to countering incivility in its many forms. Seeking to foster more positive company cultures, she stresses that how people treat each other at work matters, telling corporate leaders that bad behavior can even affect the bottom line. She divides the book into four sections, variously concerning the “high costs of incivility,” initiating “civility checkups,” instilling civility into corporate culture, and deflecting personally directed incivility. She explores rudeness’s deleterious effects on health and productivity and the rewards civility can bring for both company and employee. She also details the phenomenon one physician dubs “brain burn”—the long-lasting effects of experiencing or observing unpleasant behavior. Of particular relevance is a chapter on self-assessment, which includes an easy-to-complete checklist for addressing one’s weak points. It also details seven strategies for coping with incivility, including soliciting feedback, hiring a coach, training oneself to read emotions better, and making self-care a priority. This book will arm readers with the tools they need to move from defeat to empowerment and prompt change in the workplace. Agent: Lorin Rees, Rees Literary Agency.

December 1, 2016

Porath (management, Georgetown Univ.; coauthor, The Cost of Bad Behavior) has devoted her professional life to studying the cost of incivility in our workplaces and identifying the ways in which we can build positive work cultures that are good for people and good for businesses. In this book, she documents the costs of incivility for the individual and the company by focusing on what such behavior looks like, the actions that create both it and its counterpart, and the tools for thriving when confronted with incivility. Filled with examples from her research and consulting work as well as illustrations from the fields of management and neuroscience, Porath's manifesto invites readers to implement personal and institutional change. Key point summaries at the end of chapters, tools for becoming your best civil-self, and extensive resources are valuable additions. VERDICT Highly recommended. Porath's work will appeal to business, management, and organizational psychology students as well as general readers.--Jane Scott, Clark Lib., Univ. of Portland, OR

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