管事先管人，管人要管心(Managing Personnel Is Prior to Running Affairs; Controlling Heart of the People Is Prior to Managing Personnel)

判断一名管理者是否称职，不在于他个人如何完成工作，而是看他是否具备组织团队成员共同完成任务或实现目标的能力。当管理者将团队绩效低下的责任转移到员工身上时，这就是管理无能的表现。—— 如何判断一名管理者是否称职一个只会管事的人只能叫“总管”，一个会管人的人才称得上是领导。管人的精髓在于管心，管好了人心，你才能人心所向，才能让员工从行为上、精神上都有一种自动自发的意识，使大家为团队的目标积极主动地工作。所以，管事先管人，管人要管心，从心开始做管理，你才能成为优秀的管理者。—— 会管心的领导是最高明的领导一根筷子可以轻易被折断，但如果将十根筷子牢牢地捆绑在一起，那么就不容易折断了。团队管理也是同样的道理，只有让每个人的努力方向一致，才能最大程度地发挥团队的合力。(Judging whether an administrator is competent does not lie in how he finishes works personally, but whether he is provided with ability of organizing team members to fulfill tasks or achieve goals. When an administrator transfers responsibility of low team performance to employees, he or she shows his or her incapability of management.—how to judge whether an administrator is competent; a person who only knows how to run affairs is called “manager”; a person who knows how to run personnel is called leader. Essence of running personnel lies in controlling heart of the people; only controlling heart of the people can you accord with the will of the people, and make employees equipped with a kind of spontaneous consciousness from behavior and spirit and actively work for team goals. Therefore, managing personnel is prior to run affairs; controlling heart of the people is prior to managing personnel; management starts from controlling heart of the people, you can become an excellent administrator. –A leader who is able to control heart of the people is the wisest one. A chopstick can be broken easily, but ten chopsticks bound together closely cannot be broken easily. Team management is the same; only when striving direction of each person is the same can we furthest give play to resultant force of team. )