Silos, Politics and Turf Wars

This is well-textured success story explains how organizations can use a collective operational vision to overcome pride, greed, and tribalism. The heart of this operational vision--four defining objectives articulated in a series of encounter meetings--is implemented humbly but persistently by the story's consultant hero. The four defining objectives are (1) a three-to-twelve month thematic goal, (2) a set of defining objectives, (3) some standard operating objectives, and (4) a realistic set of metrics. Empathetic connections among departments are reinforced through respectful and honest meetings regularly. Both the storytelling and value of these recommendations make this an exceptional resource for leaders in many types of dysfunctional organizations. T.W. (c) AudioFile 2006, Portland, Maine