Know-How

The type of performance discussed in this lesson is that of a CEO or other high-level executive who has broad responsibility for a complex organization or group of business units. The skills discussed are organized into eight areas that Charan explains are critical for a business to be competitive and profitable. With crisp vignettes, the author fleshes out the thinking and behavioral strategies that work in each domain. His sweeping insights about the business and economic landscape and his descriptions of personality and emotional factors are priceless and far-reaching. Thanks to Morey's interpretive clarity and enthusiastic tone, an appealing narrative drive is created, keeping Charan's message alive and creating anticipation for what is to come. T.W. (c) AudioFile 2007, Portland, Maine