“The authors present basic concepts in a refreshing way, and take you step by step through the design process in a congenial format for service organizations. I deeply appreciated the authors’ application of context to embed Six Sigma in the overall strategic and performance framework of an organization. This book’s discussion of strategic alignment is a major contribution to Six Sigma practice.”
–Roberto M. Saco, VP Strategic Planning, American Express Company
“This book provides an invaluable source of practical advice and serves as a thorough, highly accessible guide to implementing Six Sigma in service organizations. The material is essential to a comprehensive understanding of
Six Sigma and should be of interest to everyone, from top executives, responsible for deploying a strategic plan to implement Six Sigma, to the Green Belts responsible for making that plan a reality.”
–Elvira N. Loredo, Associate Operations Researcher, Rand Corporation
“The authors have created a superb tutorial for grafting the disciplined tools, methodologies, and culture of Six Sigma into service organizations. Using theseprinciples and practices, management teams can increase the likelihood of catalyzing scarce resources in the relentless pursuit of excellence.”
–Steve Sloate, President, Cirra, Inc.
“Healthcare is arguably the most complex global industry today. Executive management teams must make it simpler to navigate the complex risks. Regardless of executive background, this book enables a leader to understand how the adoption of Six Sigma in their own culture can unleash creativity and productivity in ways that enhance quality and safety for providers and the patients we serve.”
–Gary Strack, President and CEO, Boca Raton Community Hospital
“Designing products and services that delight customers and that can be delivered anywhere in the world has become an essential core competency. This book provides an excellent framework for this important topic.”
–Ian Hau, Ph.D., Senior Vice President, Global Services for Applications, GlaxoSmithKline
“This book provides the perfect blend of tools, methods, applications, and examples to assist organizations in applying DFSS to achieve the next generation of process improvement. Well written, easy to understand, and a ‘must read’ for anyone considering DFSS deployment.”
–Gianna C. Clark, Managing Director Six Sigma, Dominion Resources, Inc.
If you’re involved in planning, managing, or leading Six Sigma in a service environment, this book is your roadmap to success. Using this book’s practical, start-to-finish guidance, service operations teams can utilize Six Sigma to rapidly innovate new processes, improve existing processes, and drive powerful bottom-line benefits.
Design for Six Sigma for Green Belts and Champions introduces the management foundation required to implement Six Sigma successfully, showing how to use dashboards to align entire organizations behind key objectives. You’ll learn how to overcome project barriers, present projects to executives more effectively, and lead teams to achieve results more rapidly.
The authors systematically cover every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. They even offer clear, accessible explanations of the statistical methods needed by Champions and Green Belts–illuminating them with example data from actual process designs.
Includes downloadable data and step-by-step instructions for using the latest versions of Minitab and JMP for the statistical methods covered in each chapter.
Master the statistical techniques every Green Belt needs to implement the DMADV Design for Six Sigma model.
Gain hands-on expertise with design of experiments and multiple regression.
• The only book with detailed case studies and comprehensive “how-to” guidance for implementing Design for Six Sigma in the service industries
• Covers Six Sigma leadership, day-to-day management, teams, statistics, tools, and the entire DMADV process
• The only book linked to the University of Miami’s prestigious Six Sigma certification program: includes sample certification exam
An accompanying website contains downloadable data for Minitab 14, JMP 6, and sample files for working problems and examples in the book.
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