Working with Emotional Intelligence

This book is the author's follow-up to his ground-breaking Emotional Intelligence. Here he focuses on using emotional intelligence at work; he explains why people who focus on skills and information are at a disadvantage compared to workers who have mastered their own emotions and understand the emotions of their co-workers. Aaron Meza's rich, deep, informative voice lends weight to Goleman's arguments, and his impeccable diction and pacing enable us to follow the author's lucid prose. Meza varies tone and pitch enough to keep us interested. Only an annoying propensity to pronounce words that begin with an "i" as long "e" ("eemediate," for example) mars Meza's performance. R.I.G. (c)AudioFile, Portland, Maine