Philip Crosby's Reflections on Quality: 295 Inspirations from the World's Foremost Quality Guru

Business McGraw-Hill is proud to present a book of 365 penetrating insights from one of the world's premier business authors. Philip B. Crosby renowned quality guru, has reached millions of managers through his bestselling books and his renowned Quality College. His fans have long enjoyed the pithy ``Guidelines for Browsers'' featured as Afterwords in all his books. Now they can reflect on Crosby's words of wisdom, day by day, as they grapple with the demands of quality, management, and life in general. Leadership, customer service, communication, teamwork, and management philosophy, are all areas that Crosby has written much about in his long and illustrious career. It is perfect for any manager, team member, or anyone else interested in the world of work.