Difficult Conversations

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How to Discuss What Matters Most

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How to Discuss What Matters Most

What is a difficult conversation? Asking for a raise. Ending a relationship. Saying "no" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, "Difficult Conversations" teaches us how to handle these dialogues with more success and less anxiety.

How does it work?

Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up — and a few key adjustments can make all the difference.

* The role of emotions — ours and theirs
* The impact of what is said and what is not said
* Why admitting our mistakes will put us in a stronger position
* The truth behind the myth that women are better at expressing their emotions than men
* How to respond productively in the face of personal attacks

Who is this for?

Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more.

Who are the authors?

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin,Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of "Getting to Yes."

لغو

گزارش تخلف

مغایرت عنوان کتاب با توضیحات و تصویر جلد
عدم رعایت حقوق نشر طبق قوانین جمهوری اسلامی ایران
محتوای مستهجن
توهین به قومیتها و محتوای نژادپرستی
توهین به اقیلیتهای مذهبی
اهانت به مقامات سیاسی و مذهبی
اشاعه ی کودک آزاری
سایر موارد

بستن

فرمت کتاب

ebook

زبان

english

تاریخ انتشار

1999

نویسنده

Sheila Heen

ناشر

Viking Adult

شابک

0670883395

20,000 تومان

خرید کتاب مطالعه نمونه درخواست ترجمه کتاب

خرید کتاب Difficult Conversations

Difficult Conversations

گزارش تخلف

فرمت کتاب

ebook

زبان

english

تاریخ انتشار

1999

نویسنده

ناشر

شابک

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