Emotional Intelligence

September 4, 1995
New York Times science writer Goleman argues that our emotions play a much greater role in thought, decision making and individual success than is commonly acknowledged. He defines ``emotional intelligence''--a trait not measured by IQ tests--as a set of skills, including control of one's impulses, self-motivation, empathy and social competence in interpersonal relationships. Although his highly accessible survey of research into cognitive and emotional development may not convince readers that this grab bag of faculties comprise a clearly recognizable, well-defined aptitude, his report is nevertheless an intriguing and practical guide to emotional mastery. In marriage, emotional intelligence means listening well and being able to calm down. In the workplace, it manifests when bosses give subordinates constructive feedback regarding their performance. Goleman also looks at pilot programs in schools from New York City to Oakland, Calif., where kids are taught conflict resolution, impulse control and social skills.

A science journalist presents a well-balanced overview of recent work in psychology and neurology, which attempts to describe and measure aspects of mental competence other than those reflected by traditional IQ tests. The enormous practical implications of these social and self-management skills are explored, and listeners who are dealing with any of a wide range of personal issues may find useful insights. Whitener has a clear, pleasant voice. His tone is an appropriate balance between animation and objectivity, so his reading is neither monotonous nor overcharged. Hearing this material read aloud doesn't offer any special insight or aesthetic reward; it's strictly a matter of convenience and preference. J.N. (c)AudioFile, Portland, Maine