Solving The People Puzzle

Get your systems in order and find out just how good your workforce can be.

This book goes beyond humanistic management approaches, re-engineering, and team approaches to provide you with practical strategies for getting the most out of your workforce.

Learn the underlying factors that guide the design of effective management systems and policies that don't just look good on paper but reflect "how things are really done around here." Explore specific ways to establish and manage a high-performance workforce that will optimize your operation.

Address key performance-management systems including:

Selecting good performers
Choosing staff-selection assessments
Using interviews to predict performance
Establishing performance expectations
Managing the performance review process
Coaching for high performance
A positive approach to dealing with performance problems
Mentoring and maximizing your human assets
Training and performance improvement
Leadership, management, and motivation