Faultless Facilitation

The Instructor's Manual offers 27 in-class learning activities and optional training designs (1, 2, 3, or 5-day) to go with the best-selling Faultless Facilitation Resource Guide. The Instructor's Manual lays out exactly how to plan, run, and evaluate skill-based training for inexperienced facilitators.

The Resource Guide includes "how to's" on group leading and problem solving for new facilitators. It covers everything from agenda setting to selecting the right problem solving tools. Use it as a participant coursebook with the training program, as a self-study option, or for managers who need to understand more about the facilitator's role.

Fully Updated, Including:

An all new chapter on process management
More problem solving tools
A new chapter on how to get started with a team and how to involve management in all phases
Creative ideas for handling conflicts and dealing with difficult people in teams
Improved material on preparing agendas
Comprehensive bibliography
Contents Include
Warm-up and agenda setting
Observing, listening, and questioning skills
Problem-solving methods
Dealing with problem people
Setting team guidelines
Creating a Vision
And much more!