The Real-Time Contact Center

افزودن به بوکمارک اشتراک گذاری 0 دیدگاه کاربران 3 (1)

Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

مشارکت: عنوان و توضیح کوتاه هر کتاب را ترجمه کنید این ترجمه بعد از تایید با نام شما در سایت نمایش داده خواهد شد.

ترجمه این کتاب مشاهده همه کتاب های ترجمه نشده

Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement.

The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers' expectations, and build revenues. This timely book will help you:

Establish the business case for transforming your contact center into a real-time profit center.

* Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them.

* Build profitable relationships with sales and marketing.

* Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions.

* Hire, train, and motivate staff to keep your contact center at the top of its game.

* Make smart, ethical decisions regarding offshore outsourcing.

The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction.

Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that's designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry."

لغو

گزارش تخلف

مغایرت عنوان کتاب با توضیحات و تصویر جلد
عدم رعایت حقوق نشر طبق قوانین جمهوری اسلامی ایران
محتوای مستهجن
توهین به قومیتها و محتوای نژادپرستی
توهین به اقیلیتهای مذهبی
اهانت به مقامات سیاسی و مذهبی
اشاعه ی کودک آزاری
سایر موارد

بستن

فرمت کتاب

ebook

زبان

english

تاریخ انتشار

2005

نویسنده

Donna Fluss

ناشر

AMACOM/American Management Association

شابک

9780814472569

20,000 تومان

خرید کتاب مطالعه نمونه درخواست ترجمه کتاب

خرید کتاب The Real-Time Contact Center

The Real-Time Contact Center

گزارش تخلف

فرمت کتاب

ebook

زبان

english

تاریخ انتشار

2005

نویسنده

ناشر

شابک

کتاب های مرتبط

Fault Lines

BizTalk 2013 EDI for Supply Chain Management

Unconventional Leadership

The ultimate Six Sigma : beyond quality excellence to total business excellence

Lead with purpose : giving your organization a reason to believe in itself

The business ethics activity book : 50 exercises for promoting integrity at work

Presentation secrets : do what you never thought possible with your presentations

Connection Culture

42 Rules of Product Management

What Your Boss Really Wants from You

Conversational Intelligence

9780787971120

Escape Fire

Leading with Questions

Leading for Growth

The Taboos of Leadership

Cowboys and Dragons

Let Them Eat Cake

Kellogg on China

Something Really New

The Supply-Based Advantage

دیدگاه کاربران